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Service Request

All warranty service requests must be submitted online. To submit a request, visit smh.ihmsweb.com and login using the username and password that was provided at your New Home Orientation. If you cannot locate the appropriate information, please call 417.626.7000 and a representative can provide you with your login.

  1. After logging in, you may create a new “Service Request” in the bottom left hand box.
  2. In the “Description” box, provide as much detail as possible about the problem you are having. Please create one Service Request per item.
  3. If there are multiple items to be addressed, create a separate Service Request for each.
  4. If there is a specific time that will work for you, enter the time in the next section. (This is optional!)
  5. Attach any photos you may have pertaining to the issue.
  6. Select “Save” when you have completed the entry.
  7. You can view the status by selecting “My Warranty List” at the top of the screen.
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Once a request is received via our online portal, our New Home Warranty Team will contact you as soon as possible to confirm your appointment. All appointments occur between 8 a.m. and 4 p.m., Monday – Friday.
Based on the nature of the request, an inspection appointment may be necessary to determine if the repair is covered under the warranty or deemed a home maintenance item. For requests deemed home maintenance items, the New Home Warranty Specialist will offer information assistance only. Schuber Mitchell Homes does not offer routine home maintenance. However, if a service request is deemed a warranted item, one of our New Home Warranty Specialists or a SMH Trade Partner will tend to the repair as soon as possible.