IT Intern

Position Summary

The Information Technology Intern provides day-to-day support for end user requests related to software, hardware, and peripherals.

Essential Duties and Responsibilities

• Assists in fielding support calls, chats, emails, or other communications from users
• Applies basic knowledge of computer software, hardware, and procedures to solve problems
• Coordinates services for software and hardware configuration, repair, or replacement
• Assists IT managed service provider with the purchase, installation, and set up of new hardware, software, and peripherals
• Assists in training users and maintaining business systems knowledge bases
• Upholds and maintains IT policies and procedures knowledge base
• Performs other related duties as assigned 

Qualifications and Skills

• Basic understanding of information systems, mobile devices, and other technical products is desired
• Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization
• Familiarity with Windows operating systems, Microsoft Office Applications required; familiarity with Apple hardware and software technology preferred
• Strong organizational and time management skills required to be successful working in a fast-paced environment with frequently shifting priorities 

Work Environment and Physical Requirements

• Works in a temperature-controlled environment, with low noise levels
• Prolonged periods of sitting required
• Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds