Service Specialist | Schuber Mitchell Homes

Position Summary: The Service Specialist oversees home repairs requested by homeowners during the two (2) year home warranty period. The position successfully manages customer interactions during the service visit.

Essential Duties and Responsibilities

Provides leadership to the service technicians that is in alignment with company mission, vision, and values
Delivers quality and value through the daily management and completion of assigned service tickets
Manages the team’s daily schedule and works proactively to solve homeowners’ concerns
Identifies and assesses homeowner’s needs to achieve customer satisfaction
Corresponds with homeowners via phone, email, and in person to efficiently navigate customer concerns
Oversees equipment rental and large material deliveries required for the assigned appointment
Develops and maintains positive working relationships with homeowners, trade partners, and vendors
Participates in the growth and development training of the service pro on their team
Consistently maintains the service ticket resolution targets
Corresponds with city officials and serves as a company ambassador as needed
Assists in planning service outreach opportunities
Participates in the emergency and after hours on call process
Adheres to safety standards and guidelines while on the job site

Qualifications and Skills

Construction experience preferred but not required
Strong problem-solving and time management skills
Ability to learn new software and utilize company portal system
Valid driver’s license and clean driving record
Must be at least 21 years of age to drive a company vehicle Work

Environment and Physical Requirements

Works outdoors in a non-temperature-controlled environment, with medium to high noise levels
Frequently required to stand, walk, and sit in a vehicle
Occasionally required to climb, lift, pull, and push objects up to 70 pounds

Hours and Schedule:

45-50 hours per week 7:30am-5:00 pm Monday-Friday
After hours and weekends required on occasion.

Submit an Application

To give equal employment and advancement opportunities to all people, we make employment decisions at Schuber Mitchell Homes, LLC based on each person's performance, qualifications, and abilities. Schuber Mitchell Homes, LLC does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.